FAQ
Find answers to our most frequently asked questions.
Shipping & returns
How long does shipping take?
Standard shipping typically takes between 5-10 business days, depending on your location. You can track your order with the tracking number provided in your shipment confirmation email.
How much is shipping? Where do you ship to?
We offer FREE shipping to 20+ countries around the world. If you can enter your address at checkout, we can ship to you!
Can you tell me more about your shipping process?
Once you place an order, it is automatically sent to our trusted supplier, who carefully prepares and ships your items.
Here’s how our shipping process works:
- Order Processing: After you complete your purchase, we process the order within 1-2 business days, ensuring all details are accurate and ready for fulfillment.
- Supplier Fulfillment: Your order is then sent to our supplier, who handles packaging and shipping directly from their facility. This allows us to offer a wide range of products without the need for warehousing.
- Tracking Information: Once your order has shipped, you will receive a tracking number via email. This allows you to monitor the delivery status and estimated arrival time of your package.
- Shipping Time: Delivery times may vary depending on your location and the supplier’s fulfillment center, but most orders are delivered within 5-10 business days.
What is your return policy?
We offer a hassle-free return policy. You have 60 days to return any product that doesn’t meet your expectations for a full refund. Please ensure the item is unused and in its original packaging. For more details, visit our Refund Policy page.
How can I track my order?
We will send you a tracking number to your email once your package has been shipped. Please track your order using our tracking page.
"Great quality products for anyone looking to elevate their living room space. Customer support was incredibly helpful when I accidentally entered the wrong shipping address, and they quickly helped me correct it. Thanks, Bensai!"
Naomi P. Alberta, Canada.